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Web Access Service fails to start after vCenter install

Eric Sloof - NTPRO.NL

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Monday, 28 December 2009

Web Access Service fails to start after vCenter install

VMware VirtualCenter Management Webservices fails to start after installing or updating the vCenter server. Error messages similar to the following might be written to the Windows System Event log.

The VMware VirtualCenter Management Webservices service terminated with service-specific error 0 (0x0). After some investigation, I’ve found the following error in the Apache Tomcat log at C:\Program Files\VMware\Infrastructure\tomcat\logs

[2009-12-27 20:57:15] [info] Procrun (2.0.4.0) started
[2009-12-27 20:57:15] [info] Running Service...
[2009-12-27 20:57:15] [info] Starting service...
[2009-12-27 20:57:15] [994  prunsrv.c] [error] Failed creating java
[2009-12-27 20:57:15] [1269 prunsrv.c] [error] ServiceStart returned 1
[2009-12-27 20:57:15] [info] Run service finished.
[2009-12-27 20:57:15] [info] Procrun finished.

When you’re encountering this error, just run "C:\Program Files\VMware\Infrastructure\tomcat\bin\tomcat6w.exe" //ES//vctomcat

If the path to the Java.dll is empty and C:\Program Files\VMware\Infrastructure\jre is empty, download the Java 2 Standard Edition Runtime Environment (JRE),  release JRE 6 Update 17 or later from http://java.sun.com/j2se. Change the install path to C:\Program Files\VMware\Infrastructure\jre\
After that you have to select the option “Use default” in the Java tab at the VMware Virtual Management Webservices Properties and the service will start and function like a charm.

Dec 27, 2009 9:22:43 PM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-127.0.0.1-8080
Dec 27, 2009 9:22:44 PM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-8443
Dec 27, 2009 9:22:44 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 772 ms
Dec 27, 2009 9:22:44 PM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Dec 27, 2009 9:23:16 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 26759 ms


I’m also experiencing a faster response when using  vSphere Web Access, maybe this is caused by the updated java runtime version.
Posted by
Eric Sloof
in vSphere at 04:46 | 2 Comments | No Trackbacks
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Hi Eric, experienced the same problem after an upgrade. But you can also point Tomcat to the JVM that comes with Orchestrator. In the Java Virtual Machine field you enter: C:\Program Files (x86)\VMware\Infrastructure\Orchestrator\jre\bin\client\jvm.dll No need to install JRE seperately. Luc.
#1 LucD (Homepage) on 2010-01-08 16:53 (Reply)
*Proceed with caution here.* I had a similar issue and decided to try upgrading java as noted above, but that completely broke my web management services. vmware told me that any direct upgrade of java is not supported. We ended up reinstalling vcenter from scratch. My issue ultimately ended up being a port conflict on port 8005 with a SAN utility that someone installed on the vcenter server. Changing the vmware web services to use port 8006 in server.xml resolved the issue as noted here > http://blog.vmpros.nl/2010/09/13/vmware-java-net-bindexception-address-already-in-use-jvm_bind/ Hope this info helps someone in the future. Cheers!
#2 Gipper on 2010-11-16 19:28 (Reply)
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