VMware vCenter Support Assistant is a free, downloadable plug-in for vCenter Server. It provides an easy-to-use, secure, one-stop shop BOTH for creating and managing service requests AND generating and uploading logs. It also includes a VMware Knowledge Base search capability, which enables customers to resolve common issues more rapidly.
Support Assistant helps gather more of the information up front that VMware Technical Support finds useful. By minimizing further data requests from VMware Technical Support, vCenter Support Assistant can help reduce time to resolution and, in turn, minimize system downtime.
Download VMware vCenter Support Assistant
Download VMware vCenter Support Assistant
